The Three Rules of Work: Out of clutter find simplicity; From discord find harmony; In the middle of difficulty lies opportunity.
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It is/will be the sweetest reckoning.
—Nelson Mandela (July 18, 1918 - December 5, 2013) (via pyrrhic-victoria)
Systems such as AI computer Watson will help companies bridge the gap between the real and digital world, says IBM’s Paul Papas, bringing a new kind of personalisation to customer service.
Speaking at the Ignite conference at London’s Millbank Tower, where Wired.co.uk was in attendance, the global leader for IBM’s Digital Front Office noted that customers will have to be at the centre of any business strategy as they increasingly come to expect more from their services. A Global C-Suite study IBM recently conducted, found that 55 percent of 4,183 CEOs interviewed cited customers as the biggest single influence on strategy. Forty-four percent of CEOs expected to open up their organisations “to empower individuals” in the 2012 survey; that figure increased by 27 percent in 2013. According to the IBM study, a one percent increase in customer satisfaction engenders, on average, 4.6 percent of market value
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